Police/Fire
Emergency: 911
Non-Emergency: 314-444-5555
Poison Control:
1-800-222-1222
Abuse Hotline (Domestic Violence):
1-800-799-7233
National Suicide Prevention Hotline:
1-800-273-8255 or 988
Resident’s Rights are vital, and Second Chance LLC is committed to maintaining the dignity and self-determination of each resident.
Resident Rights include:
The Right to Be Fully Informed
o of Available services and the charges for each service
o Facility rules and regulations, including a written copy of resident rights.
o Chain of contact information
o Notice of a change in rooms or roommates
Right to Complain
o Present grievances to staff or any other person, without fear of reprisal and with prompt efforts by the facility to resolve those grievances.
o To complain to the House Advocate Peer or House Manager
o To file a complaint with the certification agency.
Right to Participate in One's Own Care
o Receive adequate and appropriate treatment.
o Be informed of all changes in the facility.
o Participate in their own assessment, recovering planning, and discharge.
Right to Privacy and Confidentiality
o Private and unrestricted communication with any person of their choice
o Regarding personal or financial affairs
Rights During Transfers and Discharges
Remain in the house unless a transfer or dismissal:
A. is beneficial to the progress of the residents.
B. is deemed necessary because the resident’s behavior is grounds for dismissal.
C. is needed to protect the health and safety of other residents or staff.
D. is required because the resident has failed, after reasonable notice, to pay the charge for an item or service provided at the residents request.
E. resident may receive notice of positive transfer to another location; however, 60 minutes-24 hours’ notice may be given in the event of a dismissal.
Right to Dignity, Respect, and Freedom
o To be treated with consideration, respect, and dignity.
o To be free from mental and physical abuse, corporal punishment, involuntary seclusion, and physical and chemical restraints.
o To self-determination
1. The Missouri Coalition of Recovery Support Providers, MCRSP, recognizes the importance of a formalized complaint resolution and grievance process. This process supports the recovery and helps to better ensure equitable treatment of all residents and accountability for all accredited recovery houses in Missouri.
2. MCRSP encourages all the complaints and grievances to be addressed at the lowest and most direct level possible. However, concerns or complaints may be addressed either informally or formally.
3. MCRSP requires all accredited recovery homes to advise all residents at the orientation of their rights and hot to file a grievance.
4. Those attempting to resolve a concern or complaint should not be threatened, penalized, nor have services negatively affected or otherwise be retaliated against as a result.
5. Residents of an accredited MCRSP Recovery House, if dissatisfied with the grievance resolution obtained through the Recovery House grievance process, have a right to file a written appeal of their grievance resolution to the MCRSP Recovery Housing Grievance Committee, as outlined in the proceeding procedure.
6. Neighbors, community members and other stakeholders of accredited MCRSP Recovery Houses who have a legitimate issue with the operations or conduct of an accredited house may file a complaint with the MCRSP Recovery Housing Grievance Committee.
7. Recovery Housing applicants for MCRSP Accreditation have the right to appeal any decision regarding their application or subsequent action by the MCRSP Housing Committee with the MCRSP Board of Directors.
If a resident or interested party is unable to obtain or is dissatisfied with the local resolution to a complaint concerning a MCRSP accredited recovery house or MCRSP recovery housing staff and volunteers, a grievance submitted to the MCRSP Recovery Housing Grievance Committee Chair.
1. All questions, concerns, and allegations will be properly addressed in a timely manner commensurate with the level of accusation reported, not to exceed five working days from the time the complaint is received.
2. This complaint must be submitted to the MCRSP Recovery Housing Grievance Committee Chair in writing and mailed to the P.O. Box listed on the MCRSP website: www.mrcsp.org
3. Of the committee does not resolve your grievance to your satisfaction, you may submit an appeal to the MCRSP Board of Directors within five working days from the time you receive the grievance committee’s written resolution of the matter. This appeal must be in writing and mailed to:
MCRSP Board of Directors
Attention: Ladell M. Flowers, Board Chair
3100 Main Street, Suite 301
Kansas City, MO 64111
4. The decision made by the MCRSP Board of Directors shall be the final decision for MCRSP.
5. Outcome Notifications – Written grievances are considered formal complaints and must be handled with written responses. Even when verbal meetings are held, MCRSP’s final response will always be in written form. Complaints/Grievances that are addressed verbally are considered informal and will receive a verbal response. Any informal grievance may advance to a formal grievance at the discretion of the individual or agency making the grievance.
6. Communications – A grievance form is located on MCRSP’s website: www.mcrsp.org. It is the desire of the MCRSP Board of Directors that concerns and/or grievances can be addressed and resolved in good faith and cooperation between all parties involved.
The MCRSP has adopted the following code of ethics that accredited recovery homes will be expected to follow:
1. Dedicated to recognizing the dignity and worth of all human beings by demonstrating self-regulation and conducting yourself in a manner indicative of self-respect and the respect of others.
2. Maintain quality housing and demonstrate activities that benefit the immediate neighbors. Make your community better than it was when you arrived by maintaining all property (mowing, trimming, painting, etc.) and minimizing social disruptions, peace disturbance, or fighting with neighbors or house members.
3. Maintain an alcohol and illicit drug free environment, including the misuse of prescription and over the counter medications.
4. Managers or other staff, if in recovery from a substance use disorder, are free from alcohol and all illegal/non prescribed use of substances (the misuse of prescription and over the counter medications) for at least 12 months and remain totally abstinent. If not in personal recovery, all management staff must be alcohol and drug free during performance hours.
5. Be willing to submit to alcohol and drug testing at the request of a MCRSP authorized person to ensure the integrity of the program.
6. No physical violence or threats of violence in the home or on the property.
7. Managers or other staff will not engage in romantic or sexual intimacies with the people utilizing recovery support services in the organization where the manager or other staff person is working. A manager or other staff person will not engage in romantic or sexual intimacies with an individual the manager or other staff person has provided recovery support services to for a period of 2 years after the recovery support relationship has been terminated. A manager or other staff person does not provide recovery support services to anyone with whom they’ve had romantic or sexual intimacies in the past.
8. Managers or other staff should never conduct financial transactions to the detriment or exploitation of the LRM.
9. Managers or other staff respect the privacy and personal rights of all residents.
10. Assure that no weapons are allowed on MCRSP certified recovery residences.
11. Follow all federal, state, and local laws.
12. Utilize sound business practices, including the establishment of related policies and the maintenance of an accounting system that fully documents all financial transactions, including those involving resident charges accrued, fees paid, and all deposits and withdrawals from residents’ accounts.
Second Chance Homes, LLC accepts monies from SAMHSA (Federal Government SOR) and therefore cannot serve a client who is on medical marijuana for the treatment of mental or substance use disorder.
Clients in Second Chance Homes who test positive for marijuana will have to sit with management to help them understand the risks of marijuana use and address the client’s use in the recovery plan.
If a client is receiving medical marijuana for mental or substance use disorder elsewhere, their manager must collaborate with the client using evidence-based alternatives to treat their mental/substance use disorder. We understand that abstaining from the use of marijuana used for mental/substance use disorder may take time. Second Chance house managers will need to document their work with the client that they are addressing this area of recovery planning.
The client may see their physician to discuss alternatives for the use of medical marijuana to treat mental/substance use disorder.
If a client is adamant about remaining on medical marijuana to treat their mental/substance use disorder, after the manager’s attempts to educate the client on the risks of medical marijuana, and the risk of begin dismissed from the program, then the program will work with the client to find an alternative non-SAMHSA (SOR) funded program.